4.1. Neoliberal Provider-Consumer Tensions and Academic Autonomy
The operationalisation of the Teaching Excellence Framework establishes a regime of performative governance wherein complex educational outcomes are subordinated to quantitative benchmarks. By institutionalising continuation rates and contact measures as core indicators of pedagogical worth, policymakers deploy a deliverology model that obscures institutional disparities behind algorithmic scoring [8]. This black-box approach treats student retention as a straightforward reflection of teaching quality, disregarding how structural inequalities and regional demographics influence continuation. Furthermore, reducing educational engagement to quantifiable units reinforces a transactional consumer-provider dynamic, eroding academic autonomy and the holistic co-production of knowledge [7]. Rather than incentivising curricular innovation, heavy reliance on proxy metrics compels institutions to adopt defensive administrative tactics to protect their reputational standing. Complexity theory illustrates that learning and retention are emergent, multifaceted phenomena that resist reduction to standardised metrics [5]. Consequently, the uncritical application of these evaluation tools risks stratifying providers while leaving the substantive, context-dependent challenges of student support unaddressed.